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 Telephone: 0131 668 4171 Fax: 0131 668 4171 E-mail: info@bigagnes.co.uk When ordering by phone We are open Monday to Friday 9am to 5.30pm and Saturday 9am to 5pm. Use your credit card for fast convenient service. We accept VISA, MasterCard, Maestro, Solo and Visa Debit. To order by post or fax When ordering by post or fax, please use our order form. When posting your order, enclose payment in the form of cheque or postal order. Please include shipping charges. Also include your day time phone number in case we have any questions about your order. Fax orders must have complete credit card information including expiry date, start date, issue number if available and CVV (security) code. Voice mail/email/web ISO Active is available to take your order or request Mon-Fri 9am to 5.30pm, Saturday 9am to 5pm, Sunday 12pm to 4pm. When we aren't able to take your call leave a message and we will call you back. Shipping Information Click here for shipping and express shipping information. European Orders Payment must be made in UK currency. We prefer VISA or Mastercard. All European orders are shipped by our standard 3-4 day service and charges are based on the weight of the package and insurance cost. If you want to know shipping charges before you order contact us by phone or email. Looking for a Big Agnes dealer Go to our Dealer Locator page and click on a region. Gift certificates It's easy, place your order by phone, fax or post, tell us the cash amount, who will receive it, and your message. The gift certificate and a catalogue will promptly be sent by first class post. You pay no shipping charges. Please use your credit card. Returns/exchanges Big Agnes warranties all of its products against manufacturer defects. We (ISO Active (Distribution) Ltd will replace any defective item free of charge. To better serve you we ask that you download our Warranty/Return form. You can also receive this form via email or fax by contacting ISO Active on 0131 668 4171. Please fill out the form completely so your return can be processed as quickly as possible. Also include a note with any extra information you think we may need and if you have a time constraint we should know about. Most returns will take 3-4 weeks to process and return as we will ship them to Big Agnes USA. Warranty/Return items can be sent to: ISO Active (Distribution) Ltd 57-59 South Clerk Street Edinburgh, UK, EH8 9PP Before sending back a pad for warranty, read the information below for assistance and helpful tips. This may save you time and money. Pads. All of our pads come with a repair kit that includes a patch kit and in some cases a new o-ring and valve. You can find a leak by submerging the fully inflated pad into a sink or bathtub full of water and looking for air bubbles. Leaky Valve If you see bubbles coming from the valve, try the following procedures: Insulated Air Core pad: unscrew the valve all the way and firmly pull the valve cap off. Remove the o-ring and replace it with the one provided in your repair kit. Firmly press the valve cap back on the valve. We recommend you inflate the pad again to determine if the problem has been fixed. Any other pads with a leaky valve: return the pad to us for inspection. Leak/Hole Small pinprick: we recommend using just the glue provided in your repair kit. To do this fully deflate the pad and place the glue over and around the hole. Let glue dry 4-5 hours before re-inflating. Larger hole or tear: use the patch material provided in your repair kit along with the glue. Fully deflate your pad. It is best to cut the patch material larger than the hole or tear before applying any glue. Place the glue around the hole or tear slightly larger than your patch to ensure a better seal. Let the glue dry for 3-5 minutes and then apply the patch, pressing firmly around the edges and smoothing out any wrinkles. Let the patch dry 4-5 hours before re-inflating. |
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 Our number one priority is to make functional and dependable outdoor products. If you are not satisfied with any Big Agnes product at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Big Agnes for a replacement or refund.  BigAgnes.co.uk uses the shared Starfield Technologies SSL certificate of our web host. This gives us the ability to take your order information securely using 128-bit encryption technology. SSL security makes eavesdropping on our web traffic virtually impossible. All of your order information, including contact details and credit card numbers, is protected from prying eyes during the order process. Your order is stored on the web server, outside of the live web directory, until we download it to a local system for processing. Your credit card is not processed in real time on the internet. We will not charge your credit card until your order is ready to be shipped. If there are problems with your order or your credit card validity, we will contact you regarding the problem.  ISO Active (Distribution) Ltd has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: BigAgnes.co.uk. The BigAgnes.co.uk Web site logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives us an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous. A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Our site uses cookies to keep track of your shopping cart. When you close your browser window or you have completed an order, the cookie is deleted from your machine. Our site uses forms for customers to request information, and to order products. We collect visitor's contact information (like their email and mailing address) and financial information (credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. We do not share information about you with other companies. Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Stuart McInnes ISO Active (Distribution) Ltd 57-59 South Clerk Street Edinburgh, UK, EH8 9PP info@bigagnes.co.uk  ISO Active (Distribution) ships internet orders within 10 days. If your order is urgent please call to let us know (0131 668 4171). All orders are sent by Initial City Link. On step 2 of the checkout interface you are presented with a drop down list to showing your shipping method. The drop down list also includes the charges. We feel that offerring a standard shipping rate is fair to those of you ordering a huge quantity of gear as well as the buyers of small items - we will however, send very light items by Royal Mail's first class service to save you money.. Please note that Initial City Link cannot deliver to Post Office Boxes. Next Day Delivery is available only in mainland UK and requires a signature. Initial City Link will NOT leave a package without a signature. If you will not be home to sign for your package please call us on 0131 668 4171 to advise a suitable delivery address. |
